მომსახურების წესები და პირობები

1.1.  The present act establishes the terms and conditions of service at the training center of Meridian Maritime Training Center LLC (hereinafter – the “Center”).
1.2. The Act applies to those who receive and use the services of the Center (hereinafter – “User”);

1.3. This act is public and is available on the official website of the center. Page and on the user’s personal portal. The document is also available in physical form upon request by the user.

2.1.  Act – Terms and Conditions to the Service;
2.2. Internal normative act – internal regulations approved by the director and / or the general meeting of partners of the Centre;
2.3. Centre – Meridian Maritime Training Centre LLC;
2.4. Customer – a person who fills in an application form to receive the services of the Centre;
2.5. Novikontas – Novikontas Maritime Hellas, Latvia;
2.6. Personal Data – any information connected to an identified or identifiable natural person. A person shall be identifiable when he/she may be identified directly or indirectly, in particular by an identification number or by any physical, physiological, psychological, economic, cultural or social features specific to this person;
2.7. Course – training courses specified and listed in the application, on which the customer is registered;
2.8. Portal/E- Portal – an internal electronic system created for the customer by the Centre;
2.9. Personal Account – Customer’s personal page opened as a result of registration on the E- Portal, managed by the Customer;
2.10. Service – any type of service provided by the Centre to the Customer, under the scope of the Centre’s business activities. The Service includes the full implementation of the training courses marked in the application (hard copy or E-version) by the Customer. The obligation of the centre to provide services to the Customer, and the obligation of the Customer to receive services, continues until the training courses marked in the application (hard copy or E-version) have been completed. In addition, the Customer understands and agrees that in accordance with international/national standards and regulations, for the implementation of each training course, it is necessary to fully cover the hours specified by the course syllabus/program;
2.11. Notice – Written and signed special request of the Customer;
2.12. Instalment – consumer type loan, which the Customer receives from the bank based on the official partnership with the Centre in order to purchase Service in the Centre;
2.13. Preliminary Registration – services specified in Paragraph 4.8 of this act;
2.14. Service fee – the sum of the costs of the training courses marked by the Customer in the application (hard copy or E-version) (considering the promotions, if any);
2.15. Novikontas – Novikontas Juras Koledza SIA, Maritime College, a private educational and training institution;
2.16. Current month – the period from the date of filling in the application by the Customer to the last working day of the same calendar month;
2.17. Next month – the period from the first to the last working day of the next calendar month after the date of filling the application by the Customer.

3.1. Customer’s registration for courses is based on the filled and signed application form, which is developed and approved by the Centre.
3.2. The application form is a customer application requesting to take courses at the Centre. The Customer is obliged to fully fill the required gaps of the application.

3.3. The Customer is responsible for the accuracy of the information provided in the application.
3.4. Customer agrees to the terms and conditions of the service established by the Centre under this Act by signing the application.
3.5. The application has legal force and obliges the Customer to receive the requested service from the Centre

4.1. Before registering for the training courses, the customer is obliged to submit the documentation required by the Centre.
4.2. The center’s obligation to provide services arises from the moment of payment of the fee for the courses registered by the Customer.
4.3. Payment for the courses registered by the Customer must be made within 1 (one) working day from the moment of the signature on the application.
4.4. If the customer does not pay the fee within the period specified in paragraph 4.3 of this document, the application will be canceled.
4.5. In case the customer pays part of the total cost of the registered courses, the Centre will provide services proportionally to the paid amount. In this case, the Centre will conduct the Service partially to that fully paid courses only, which are requested by the Customer under the Application.
4.6. In case the amount paid by the Customer remains in excess, the Customer can apply to the Centre with a request to return the overpaid amount, or he/she can keep it on his/her balance and use it in the future, to be registered on another Training Courses at the Centre.
4.7. The course is planned by the Centre from the moment the amount paid by the Customer appears on the bank account of the Centre.
4.8. The user is entitled to register for courses in advance (hereinafter – “Preliminary Registration”). The Preliminary Registration for courses is possible up to 6 (six) months in advance. The Preliminary Registration is possible both on the basis of filling out the Application and the E-application. Confirmation of the Preliminary Registration by the Centre is done in accordance with Article 8.5 of this Act and the rules defined under Article 5 of this Act is applicable equally.

4.9. Registration for courses is allowed to be done remotely, online.

5.1. The customer is entitled to cancel the registration for the course no later than 2 (two) working days before the beginning of the course based on an official written notice (hereinafter – “Notice”).
5.2. The Notice must indicate:
5.2.1. Customer personal data (full name, personal number, telephone number, e-mail address, actual address);
5.2.2. A course or list of courses for which the Customer wants to cancel registration;
5.2.3. Reason for cancellation of registration (at the request of the centre, additional evidence must be submitted);
5.2.4. If the Customer has already paid the registration fee, a document confirming the payment must be attached to the application;
5.2.5. Application Completion Date, Application Number (if any);
5.2.6. Signature;
5.3. The Centre is entitled to withhold the Service Fee in full amount if the Customer cancels the registration:
5.3.1. 1 (one) working day before the start of the Course;
5.3.2. on the day/date of the Course;
5.3.3. after the Course has already started;
5.3.4. due to failure to overcome the minimum score required under the Course Syllabi/Program of the final assessment;
5.3.5. The Maritime Transport Agency of Georgia cancels the course due to the failure of the minimum attendance limit required under the Course Syllabi/Program;
5.3.6. benefits from installments and cannot present a proper reason for canceling the registration on the course with relevant evidence.
5.4. If the Customer cancels the registration during the current month, he is entitled to request a refund of the amount paid or can keep it on the balance for the future, to be registered on another Training Course at the Centre. This should be indicated in the Notice.
5.5. The center considers the application within 3 (three) working days and takes appropriate legal action. In connection with the refund, an administrative-legal act of the director is issued, which is sent to the interested person via electronic communication.

5.6. In case the customer is not completely satisfied with the registration, the customer is able to ask for a refund. The refund requests must be made within 3 days of the purchase date and no later than 1 day before training. The service must be unused. Refunds will be processed to the original payment method. Request for Refund shall be communicated with customer support team at info@meridiani.ge. The request shall be argumented and the relevant reason for requesting the refund be indicated. Meridian’s team will review the request and notify the customer of the next steps. Refunds shall be processed within 10 business days. Customers should consider the fact that it may take additional time for the funds to appear in her/his account, depending on the bank and payment provider.

6.1. Information about the start time of the training course is provided to the Customer based on a telephone message.
6.2. The Customer is sent a phone message to the phone number he/she indicates in the application.
6.3. The Customer is responsible for the wrong phone number indicated in the application.
6.4. Detailed information about the course schedule is placed on the customer’s internal portal on his / her personal page.
6.5. The Customer is obliged to attend the course at the time indicated in the telephone message and/or reflected in the course schedule.

7.1. At the end of each course, the customer passes an exam, which consists of theoretical and practical components. The customer is required to receive the minimum score required under the Course Syllabi/Program in order to the course to be considered as covered. The minimum score threshold for evaluating the theoretical and practical components of the exam is determined by the syllabi/program of each training course.
7.2. The Customer must appear for the exam 10 (ten) minutes before the time indicated in the exam schedule.
7.3. The Customer will be informed about the exact time of the exam in advance by a phone text message;
7.4. In case of a delay for the exam, the exam time will not be added to the Customer.
7.5. In case the customer fails to exceed the minimum limit set by the course syllabus, he/she is authorized to retake an exam.

7.6. Exam retaking date and time are determined by the Centre.
7.7. In case of non-appearance at the exam or re-examination due to deterioration of health condition, upon submission of the relevant document attached to the written Notice by the Customer, the Centre shall ensure additional examination, the date and time of which are sent to the customer upon the written note.
7.8. In case the customer is not able to cross the minimum score required under the Course Syllabi/Program even on the re-examination, he/she shall retake the course. If the Customer decides to take the course at the Centre, he/she must pay the cost of the course in advance.
7.9. The customer is authorized to appeal the test result within 1 (one) working day after he/she is informed regarding the test score. The complaint will be reviewed by the Centre within 2 (two) working days. The Customer is informed regarding the complaint result via an electronic written notice sent by the Centre.
7.10. The Articles 7.7-7.9 of the Act apply only to the internal/in-house Courses of the Centre.
7.11. The Customer acknowledges and agrees to the fact, that attendance at Courses is a prerequisite for passing the exam.

8.1. The E-Portal is an internal electronic system created by the Centre for the Customer, in which the necessary information for the Customer about the courses is gathered.
8.2. The Customer’s personal page of the E- Portal is managed by the Customer. The Centre transmits the “Login” and “Password” of the Personal Page of the internal E- Portal to the Customer after the initial registration on courses by the short text message. The Customer is fully responsible for the storage and protection of received data.
8.3. The Customer is granted with a non-exclusive, free license to access and use the E- Portal, without the right to sublicense, within the terms and conditions defined under this Act.
8.4. The Customer can register on the E- Portal independently, at the following address: https://meridiani.ge/seafarer/ by filling in the mandatory fields.
8.5. After registering on the Portal, the Customer is given the opportunity to register for training courses in advance remotely (hereinafter – “E-registration”) as a result of filling out an electronic application, which is subject to the conditions of Article 3 of this Act (hereinafter – “E-application”).
8.6. The E-registration is confirmed by the Centre after sending the confirmation of the payment of the fee for registered training courses by the Customer to the Centre’s e-mail address (info@meridiani.ge). In the event that the Customer has not submitted a receipt confirming the payment of the cost of the courses within 1 (one) calendar day after completing the E-registration, the Centre has the right to cancel the E-registration without prior agreement with the Customer. In this case, the Customer will receive information about the cancellation of E-registration electronically, to the e-mail address specified in the E-application.
8.7. The Customer is fully responsible for the accuracy of the information specified in the E-application during E-registration.
8.8. E-registration can be canceled by the Customer in accordance with the rules set forth in Article 5 of this Act;
8.9. Submission of statements related to the issues of course registration in the center by the user is carried out in material form, through direct announcement in the center.
8.10. According to the need, the user chooses the application form, after filling in the mandatory fields, he signs the application and leaves it with the training administrator of the center.
8.11. The user must attach evidence to the application, if necessary, or send it also in electronic format. Evidence sent to the center in electronic format is legally binding for the center.
8.12. The deadline for consideration of the application by the center is 03 (three) working days, except for other cases established by this act. Due to the complexity of the application, the Center reserves the right to use the deadlines established by the General Administrative Code of Georgia.
8.13. The response to the application is notified to the user through an electronic form and/or direct transmission.

9.1. The Customer is entitled to pay the cost of the courses in installments (See Article 2.15).
9.2. If the Customer uses the installment, the terms of the Preliminary Registration and E-registration for the courses do not apply to him/her.
9.3. The Customer, which uses installments understands and agrees to the fact that he/she is obliged to receive the Service within 14 (fourteen) calendar days. In addition, the Customer acknowledges and agrees that the term specified in this Paragraph does not apply to the provision of the full Service, and it includes only the fact of starting the conduction of the Service.
9.4. In case there are no such circumstances, as defined under Paragraph 5.1, the Customer, which uses installments is entitled to cancel the registration on the Courses only within 10 (ten) calendar days from the moment of signing the Application Form. In the event that the Customer violates the term specified in this Paragraph, the Centre is entitled to fully withhold the Service Fee.
9.5. In the event that the Customer based on his/her omission refuses to receive or does not receive the Service in any other way based on the personal reason in the term determined in Paragraph 9.4 of this Act, the Centre is entitled to fully withhold the Service Fee.
9.6. In case of using the installment plan by the user, in case of violation of the terms and rules of the installment plan, the center reserves the right to refer to the legal mechanisms established by the legislation of Georgia.

10.1. The center is authorized to offer the customer a new innovative service of the center – Meridian Club Card. Everyone can become a member of the club, regardless of status, rank, position, or age. Discrimination on any grounds is not allowed.

10.2. Meridian Club Card has an accumulation function. A person with the appropriate authority of the center ensures the issues related to the administration of the Meridian Club Card.
10.3. Meridian Club Card has a validity period of 3 years. After 3 years, the owner of the Meridian Club Card loses the right to benefit from the benefits package. After the expiration date, the Meridian Club Card is subject to renewal.
10.4. Club Card is valid in the center and has both a standard and a premium card.
10.5. For the courses registered by the student from 2500 to 3000 GEL, the interested person will be given a Standard Card upon request.
10.6. In case of registering for a course worth more than 3000 GEL by the student, the interested person will be given a Premium Card upon request.
10.7. A QR Code should be transferred to the Club Card Member, through which the owner should be able to control his status, the number of points, and the possibility of use.
10.8. The interested person can request cancellation of the Meridian Club Card at any time. Cancellation must be made in writing. The application must be written to the director. Based on the cancellation of the Meridian Club Card, the interested person can use the accumulated points accordingly.

11.1. “Personal data” is the Customer’s ID number, name, surname and any information that allows the Customer to be identified. The Centre is authorized to process personal data of the customer in order to provide services, namely:
11.1.1. To perform the duties imposed by the Centre under the legislation of Georgia;
11.1.2. To fulfill the obligations undertaken by the Centre based on the specifics of the service;
11.1.3. In the software facilities implemented in the center, in order to enter (include) the customer in the program, as well as to use other benefits provided by the Centre;
11.1.4. For the protection of the health and safety of the customer and other third parties, including the monitoring and collecting the data of the entry and exit from the Centre building;

11.1.5. To send advertising messages regarding the updates of the Centre;
11.2. Due to the specific nature of the service, the Centre is authorized, if necessary, to receive and process data related to the customer’s health status.
11.3.  In accordance with the legislation of Georgia, in order to provide the relevant services by the center, except for the provision of the relevant certificates, the user’s information may be transferred to a third party. In connection with the transfer of such information, the center ensures obtaining the appropriate consent from the user.
11.4. The center is authorized, with its own funds or through a third-party contractor, in order to protect property and users’ safety, to carry out 24-hour video surveillance of the building’s external perimeter, entrance, corridors, training auditoriums, and to process the material obtained in this way in accordance with the law. In order to avoid any misunderstanding, this clause implies that the requirements of Article 12, Clause 5 of the Law of Georgia on “Personal Data Protection” are met and that by signing the application, the user is informed in writing about the implementation of on-site video surveillance. Regarding the operation of video cameras operating in the territory of the center, there are restrictions established by the legislation of Georgia.
11.5. Protection of personal data is carried out in accordance with the best standards and the standards established by the current legislation of Georgia. The training center ensures that personal data processing and archiving is carried out in accordance with the rules established by the current legislation of Georgia, based on the company’s activities and public goals.
11.6. Protection, processing, and archiving of personal data in the company is carried out by the personal data protection officer. The Personal Data Protection Officer reviews claims and complaints related to personal data protection issues. The officer responds to claims and complaints in accordance with the procedure established by law or informs the interested person about the results of the response.

12.1. The parties shall keep confidential any business, technical and/or financial information, including information entrusted to each other based on this Act (confidential information), except in the cases when:
12.1.1. The Party gives permission in writing to release the requested, predetermined confidential information;
12.1.2. Such information is public;
12.1.3. The Party will use the confidential information for the purposes permitted by the initial agreement;
12.1.4. Disclosure of confidential information is required by applicable mandatory law; or
12.1.5. The Party receives an administrative or judicial order, or other similar request requiring the disclosure of any Confidential Information, and the receiving Party notifies the other Party in writing of the receipt of the order so that the other Party can use means to protect the Confidential Information;
12.2. The parties shall use the same approach to protecting confidential information as they use to protect their own confidential information, but in no event shall the approach fall below a reasonable standard of care for personal data.
12.3. Provisions related to confidentiality are valid for 5 years from the moment of providing the services specified in this Act fully or partially (if the Customer exercises the right to cancel the registration for the courses).

13.1. In case of choosing a joint course with Novikontas, the Centre will transfer the data specified by the Customer in the application (hard copy or E-version) to Novikontas, and Novikontas will process the data transferred by the Centre in full compliance with GDPR (General Data Protection Regulation EU) and the relevant legislation of Georgia.
13.2. The schedule of joint courses with Novikontas is set in advance by Novikontas themselves. The Customer is informed regarding the course date details in advance. The schedule is not considered for the amendments.
13.3. In case the course schedule is amended due to unforeseen situations by Novikontas themselves, the Customer will be notified accordingly.
13.4. The Customer pays the exchange rate jointly with Novikontas in the equivalent of the Georgian Lari, in accordance with the official exchange rate set by the National Bank of Georgia on the day of payment.

14.1. In the case of temporary force majeure, the Centre shall be entitled to alter the Service delivery period or cancel the agreement at its discretion, without incurring any damages.
14.2. If the force majeure situation lasts more than 6 (six) months, both parties have the right to terminate the Agreement, in whole or in part, in writing, inasmuch as the force majeure situation justifies it, and without the Customer being entitled to any financial compensation.
14.3. Under this Act, the existence of circumstances which do not depend on any party and it was impossible for the parties to foresee and/or avoid the occurrence of such circumstances shall be deemed to be a force-majeure.

15.1. The Center reserves the right to send advertising offers to users for their benefit, in accordance with the rules and restrictions established by the current legislation of Georgia. The Center provides the user with the opportunity to refuse to receive advertising offers.
15.2. The center reserves the right to cancel and update the terms of service, including, but not limited to, changes to prices, payment methods, and other requirements for using the center’s services. The Center is authorized to update or cancel the functions of the electronic portal at its discretion.

15.3. This Agreement constitutes the final agreement between the parties and supersedes all prior written or oral communications, agreements, representations, warranties and provisions between the parties relating to the Services.
15.4. The center is authorized to make changes/additions to this act. This change is public and will be posted on the center’s website. page and on the center’s electronic portal.
15.5. This Act is drawn up in two languages. In case of conflict between languages, the Georgian text will be preferred.
15.6. If any provision of this Act is declared invalid, this shall not affect the validity of the entire Act.

16.1. The Director, the Quality Assurance Manager, and the Head of the Center can make changes in the rules of internal document circulation and proceedings.
16.2. To ensure the effective implementation of the rules, the designated person in charge is responsible for the dissemination of information regarding the changes in the rules to the employees of the center.
Informing employees of the center about the changes made in the rules is carried out by e-mail.
16.3. The document is available for the employees of the center through the institution’s One Drive.